Did something go wrong

Customers, businesses, couriers and regional partners all use this form. You get a tracking number the moment the record opens and follow the outcome with it.

Tell us

Say which side you are on and what happened. Add the parcel number and a photo if you have them, the review moves faster.

Get a tracking number

A number appears on screen as soon as you submit. The same number is stored against your email address.

Hear back

The operations team replies within 2 business days. You can also check progress on the status page.

1 Which side are you on

Who is filing the complaint

CustomerI am the person receiving the parcel BusinessI send parcels with Gidiyoo CourierI ride for Gidiyoo PartnerI run a regional franchise

2 Subject

Complaint subject *

Parcel or order number

Date it happened

What you expect

3 What happened

Describe it *

Photo Choose a photo

For a damaged parcel or a wrong delivery a photo speeds things up. JPG, PNG, WEBP or HEIC, 5 MB at most.

4 How we reach you

Full name *

Phone *

Email *

The tracking number is stored against this address, and you will use the same address to check the status.

City

I have read the privacy notice and agree to my contact details being processed so that my complaint can be reviewed.

Did something go wrong

Tell us

Get a tracking number

Hear back

Complaint received